The easiest thing to do if you have LDAP Authentication enabled is to do a packet capture on the server they're trying to access the CCMUser page on. You can use this link as a reference for the packet capture: https://supportforums.cisco.com/docs/DOC-11599. Then just filter on LDAP and you'll likely see a problem response. If the only thing not working for the user is the CCMUser page but the username/password will authenticate for other services make sure ther role of "Standard CCM End User" is set for each user too.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...