Solved: Logs

ozric_vita · ‎10-17-2013

Logs

Amine Nouasri · ‎10-17-2013

Asuming you are using CUCM, you can pull the CDRs by going to Unified Serviceability > Tools >

CDR Analysis and Reporting > CDR. Export the CDRs to a CSV file and search calls to 911. You will find the Mac the call was made from.

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Amine Nouasri · ‎10-17-2013

Asuming you are using CUCM, you can pull the CDRs by going to Unified Serviceability > Tools >

CDR Analysis and Reporting > CDR. Export the CDRs to a CSV file and search calls to 911. You will find the Mac the call was made from.

Please rate helpful answers!

ozric_vita · ‎10-17-2013

Cisco Serviceability Reporter is not running but now I know how. Thank you!

rm760 · ‎11-06-2013

You need to make sure CDR is enabled on each subscriber. I also recommend enabling zero length CDR recording. This insures records are generated for calls where users hang up quickly.