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Community Member

Long calls drop sound, but connection persists.

We're using a SIP implementation with CME and more often than not it performs excellently. Occasionally on long calls (over 30 minutes), the sound will cut out on our end even though it appears the call is still active. The only way to get it back is to hang up and place the call again. Is this a problem with an obvious solution? If not, how should I debug it?

Thanks.

pk

2 REPLIES
Community Member

Re: Long calls drop sound, but connection persists.

Getting a good packet capture would be a great start. Is RTP still flowing? Has the call been placed on hold or something? What does the SIP messaging look like when it happens?

Community Member

Re: Long calls drop sound, but connection persists.

Unfortunately I have no data. I'm willing to start logging it, but I was wondering what specifically to debug. The call hasn't been placed on hold when it happens.

pk

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