Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

long delay in cfwd all dn to voicemail to unity connection


Hi,

CUCM 8.6

Unity connection 8.6

call flow

call time: 9:14

outsidecaller(1372551120)->weybridgevgw->cucm->DN(3968)CFWDALL to VM->Unity Connection->callhandler(3968)->play unused number greeting->hangup

When the outside caller calls in for an unused number, we have setup dn to cfwdall to vm 
and then in the unity connection to play a message using a call handler.  This was working before, however for 
some reason it is ringing about 10 times now before going to the call handler message. 
Previously it was going immediately to call handler message without any rings. 
Notsure what has caused this.  Could anyone please help on this. I have attached the ccm trace 
and also the conversation manager unity connection trace.

Thanks
Barry

88
Views
0
Helpful
0
Replies