We offer a very robust yet affordable call recording and quality monitoring solution, Virtual Observer. We can provide you with an on-premise system or introduce you to one of our partners, who sell a hosted version.
Our features include recording/playback, call scoring, screen capture, performance reporting, dashboard analytics, e-learning/agent portal, integrated speech analytics, media encryption or data removal for PCI compliance, and much more. The solution is web-based and extremely easy to use. You can find out more here --http://www.csiworld.com
We offer two different recording methods for Cisco environments: passive VoIP packet sniffing or active recording. Regards, Rich Marcia
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...