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New Member

lost Private password phrase for CallManager

Is there a way to find out the password phrase for Callmanager 4.1 3?

thanks

Allan

14 REPLIES
Gold

Re: lost Private password phrase for CallManager

You cannot find the Private Phrase, but can reset it by using Admin Utility (C:\Program Files\Cisco\bin\AdminUtility.exe) This file is can only be run on the Publisher and it would reset the Password Phrase along with the password of all the service accounts and restart these services. Therefore this tool should only be used during Off-Production Hours. Check http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml for information about how to use AdminUtility.

New Member

Re: lost Private password phrase for CallManager

I know my private password phrase but when I running the setup for CRA 3.5(3) the attached message appear.

note that:

I pursued all the setup in the admin utility.exe

(C:\Program Files\Cisco\bin\AdminUtility.exe)

Bronze

Re: lost Private password phrase for CallManager

Hi, sorry by this, is your installation in a co-resident server?

Can you ping to the CCM hostname?

Best regards

David

New Member

Re: lost Private password phrase for CallManager

NO I ping the CCM IP address only

New Member

Re: lost Private password phrase for CallManager

I am trying to ping the CCM hostname but I get this (unknown host CCM1)and by IP address it is ok.

what shall I do?

New Member

Re: lost Private password phrase for CallManager

Add the CCM hostname to the lmhosts file on the CRA server. You can find it in C:\Windows\System32\Drivers\Etc\Hosts

Be sure to remove the .sam extension from the file once you populate it.

New Member

Re: lost Private password phrase for CallManager

thanks a lot for your quick response and support

New Member

Re: lost Private password phrase for CallManager

how can I create user name and password to access CRA 3.5(3) web application (http://x.x.x.x/CRALogin/AppAdminLogin)

Bronze

Re: lost Private password phrase for CallManager

Hi, the default username and password during the first-time setup process only are: Administrator/ciscocisco

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_3_5/installation/for_crs_getting_started/gs35.pdf

Hope this help

David

New Member

Re: lost Private password phrase for CallManager

thanks for your quick support

done

New Member

Re: lost Private password phrase for CallManager

dears, oe more thing, I am planning to upgrade to IPIVR V 4.0 from 3.5(3), already we have 900 IVR port license, my question is: can I use this license when upgraded to V 4.0.

New Member

Re: lost Private password phrase for CallManager

CRA engine not start

Bronze

Re: lost Private password phrase for CallManager

Hi,if "CRA does not start" check this troubleshooting guide.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshooting_guide_chapter09186a0080193f35.html#39037

Best regards

David

New Member

Re: lost Private password phrase for CallManager

CRA engine still not start

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