People calling from outside (PSTN) to an IP phone or even calls going outside are the voice is too low they need to put the phone volume to maximum in order to hear outside people even when i call the customer, I have to put my IP phone to high.
I will go to customer site tomorrow our local time and we will see what will happens.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...