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New Member

Low volume after call was places on Hold or Parked

I having an issue with calls that have been placed on hold or parked have very low volume when they are retreived. We're running Callmanager 4.2(3) with MGCP trunking. No reports of volume issues until the calls have been parked or placed on Hold.

12 REPLIES
New Member

Re: Low volume after call was places on Hold or Parked

I am seeing the same exact thing on a 4.2 system. Any one have any ideas?

Hall of Fame Super Red

Re: Low volume after call was places on Hold or Parked

Hi Michael,

I remember reading about a Bug related to this issue. Can you tell me what phone firmware you are running.

Thanks,

Rob

New Member

Re: Low volume after call was places on Hold or Parked

CM is 4.2(3)sr2b. Firmware is 8-2-2SR1S.

New Member

Re: Low volume after call was places on Hold or Parked

I was wondering if you are still having the same issue. I'm still working with TAC on this and I also have the exact same version of Callmanager and phone load.

New Member

Re: Low volume after call was places on Hold or Parked

Yes indeed. Let me know what you find out.

New Member

Re: Low volume after call was places on Hold or Parked

Does anyone have an update on this, we are seeing the exact same issue as well. Callmanager 4.2(3)sr2b. We did not hear any reports of this while we were on sr1.

Hall of Fame Super Red

Re: Low volume after call was places on Hold or Parked

Hi Michael,

I'm sorry, I did spend a long time going through the Bug Toolkit for firmware or CCM bugs and cannot find anything exactly related :( Perhaps a Tac case is in order here. I wish I could have helped more!

Take care,

Rob

New Member

Re: Low volume after call was places on Hold or Parked

Thanks Rob. I appreciate the effort. I will keep an eye on this thread and see if anyone comes up with something.

New Member

Re: Low volume after call was places on Hold or Parked

TAC had me update my phone firmware to latest greatest, and I have been giving it time to see if I have anymore complaints since the upgrade. So, far the answer has been no.

New Member

Re: Low volume after call was places on Hold or Parked

Do you know what the latest load you went to is? We are running a fairly recent phone load.

New Member

Re: Low volume after call was places on Hold or Parked

I have the same issues going on, running CM5

Cisco Employee

Re: Low volume after call was places on Hold or Parked

I've done a search on our internal database and found quite a few reports of this. It appears to be due to bug ID CSCsi09081

New generation phone have lower volume then older phone types

Symptom:

Lower voice volume is experienced on the handset of the new generation phones. These are the 7961/ 7941 types

Conditions:

New generation phones

Workaround:

Press the speaker button and it restores the volume

------------------------------------------------------------------------

It is fixed in phone load 8.3.3 that you can download from CCO :

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

(get file)

cmterm-7941_7961-sccp.8-3-3.zip

7941/7961 SCCP IP Phone firmware files only

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