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Lync 2013 as a softphone client identical to my 9971 phone?

Customer is interested in having Lync 2013 integrated with CallManager 10.0.1.  They want to use Lync client for either Desk Phone Control or Softphone Control and be identical extension to what the Cisco phone has.


Customer wants the exact same extension 4444 on Lync and on his 9971 phone. He can answer on either device, etc.

  • IP Telephony

Good luck!

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George that document has

George that document has different extensions and is just a SIP Route Pattern to OCS/Lync.  It doesn't have Dual Forking or the same extensions on both sides, etc.  It won't meet the customer's requirements.

Thats correct, the way you do

Thats correct, the way you do it is using Single Number reach. You give 9971 extension 1111, create a single number reach destination of 21111 and there is a route pattern of 2XXXX to Lync/OCS. On the SIP trunk, you strip off 2 and only send XXXX and then configure Lync's extension with XXXX (in this case 1111) and any call to 1111 will ring both Lync and 9971. Calls to Lync will be completed by extending the call using SNR (This is outlined in the "Configure Mobility" section).

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SNR won't provide the high

SNR won't provide the high level of intelligence between the two the customer would like to see.  He would like to see a solution where Lync and the 9971 are tightly coupled, sort of 1 and the same phone.  Similar to a shared line.  I don't see a solution for him.  Perhaps a 3rd party solution might be able to help.

Ya, i doubt you will get

Ya, i doubt you will get "shared line" like integration between CUCM and Lync. Please report back if you find one. 

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