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Lync client making external call and routing through cucm

A lync softclient is trying to make an external call. The route is through the sip trunk to CUCM and then onto a h323 gateway and out an ISDN line.

So the only SIP part is the trunk between CUCM and LYNC

The system is setup so that if a call comes arrives for a cisco phone, it will call the lync client at the same time. this is achieved via remote dest profiles. I have setup a sip route pattern against a domain called

So when the lync client tries to make a call it fails. It arrives at CUCM with the following format.  I assume it fails because it has the same domain suffix as I have on my sip route pattern. Is it best to get the lync to send just the digits, or can I get cucm to take off the suffix before routing? incidently I have a translation pattern setup to delete the +44 and prepend digits to make the routing work

  • IP Telephony