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New Member

Make new call on busy shared line

I have some users that share a line, besides their primary extension.  One user was on the shared line and the other user wanted to make a new call from the shared line.  When the 2nd user picks up the shared line she barges into the 1st users call.  So how would she make a new call on the shared line without disurbing the existing call?              

7 REPLIES

Make new call on busy shared line

Hi Anthony.

Please start mention what version of CUCM/CME are you running.

Thanks

Carlo

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"The more you help the more you learn"

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New Member

Make new call on busy shared line

CUCM 8.5.1

Make new call on busy shared line

Hi Anthony.

Usually a second call from a shared line is allowed and user should not be able to join an active call on a shared line.

What kind of device are sharing line and whic protocol are they running?

Thanks

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"

Make new call on busy shared line

Also put privacy to "on" on all IP Phone sharing the line or globally though service parameter confiugration

HTH

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
Hall of Fame Super Red

Make new call on busy shared line

Hi Anthony,

In addition to the good tips from my friend Carlo (+5 "C")

You will also want to check the "Max Calls" setting on each of the

shared line DN pages in CUCM admin. This may need to be set to

a higher number.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

Make new call on busy shared line

I know this is a strange request, but most of the time the want listen in on the shared line.  So turning privacy on would eliminate that requirement.  Picture it like adding a button with a second apperance of the shared line ( but i can't because I'm out of buttons ). 

New Member

Make new call on busy shared line

Sorry, actually its simple.  Just hit the "new call" button and select the line you want to use.  Duh, I feel stupid.

Thank you everyone for helping me work through this.

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