Hi Gordon - I would say most calls. As each PA is directly responsible for 2 Directors they can't control every call, so they ofer a "best effort" kind of service.
I've updated the setup today by creating secondary numbers for each Director and adding the Directors' main numbers back to the PA's 7962s, so when a PA intercepts a call they can transfer that call to the secondary number, which works well. They can see which Director is receiving a call and I can set the alert type for each Director.
But the main PA is still moaning that it's different form the "single call ringing button" Nortel feature and that she shouldn't have to remember 2 numbers for the Directors (secondary numbers range from 111 to 116 !!)
I've told her the system now is temporary, which she believes, but she still wants a simpler system, if possible.
The way we setup similar things is to have two buttons per Manager. The first has a shared line apperance of the Manager (so the PA can pickup the call) and the second is a BLF SD button, so the PA can put the call back. Unfortunately for you, this would require you to get sidecars & power bricks for all your PAs.
I agree with you, though, that CUCM's abilities in this aren't as good as traditional phone systems. I think it's because CUCM is trying to be too flexible & clever.
The following service parameters enable configuration of the enhanced call pickup features; they display under the Clusterwide Parameters (Feature - Call Pickup) section in the Cisco CallManager Administration Service Parameters Configuration window:
Auto Call Pickup Enabled Configure this service parameter to enable or disable the auto pickup feature by choosing one of the following options:
True Set this service parameter to True to enable the automatic, or one-touch, pickup functionality.
False Set this service parameter to False to use the existing call pickup and group call pickup functionality.
The default value specifies False to retain backward compatibility with earlier versions of Cisco CallManager.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...