I'm wanting to mask the internal number on some of our phones. e.g. an IT engineer makes an internal call - i want this to show as the helpdesk number (6000) so that users cannot ring the engineer back directly. I would still like for other IT staff to ring the engineer's directly, so i just need the number hiding/changing.
Normally you use the external phone number mask to define the caller ID that a phone sends out.
You will need to play around with your route patterns where you can define wether you want to accept the external phone number mask the phone is sending (tick box)
or wether you want to transform the calling phone number. You might have a challenge summarizing all non-IT staff or vice versa as you would like to capture all thes number in a pattern in wchich you can manipulate the caller ID
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My apologies, didn't mean any offense. The TAC engineer we were working with gave us the same 4.x doc and many people on these forums mentioned that it did not work with the 6.x and above CM versions. As a matter of fact, we're still trying to make it work even after following these docs. Looks like a translation problem issue.
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