Thanks a lot for your reply. So you mean to say like, the busy trigger option enables influences incoming calls and the MAX line option influences outgoing calls.
My requirement is like this.Suppoese the busy trigger option is 2 by default. When a phone is already in call, and the second call is made from the another phone, the caller hears ringing instead of beep sound. So the caller thinks, the user is not picking the call. So can we generate a separate tone for a second call for the caller.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...