MeetingPlace Archive Error

[KRISTINE OBrien]

Hi everyone,

I have been gone for a while but have returned to searching and posting to the forum.

Anyways,  I am getting an error when the MeetingPlace backups are initiated and not sure how to fix them.  I have to upgrade the system from 7.0(2) to 7.0(3) soon and would like to have this fixed before then.  Here is the error I get...

=========== Script backup.sh initiated at 2010-10-05-16:00 ========== ====== Automatic database backup script started === Cleanup started == Deleting old files == Deleting files older then oldest L0 backup === Cleanup ended Automatic backup enabled === Check prerequisite backups for level 2...

== Found prerequistie level 1 backup

== Found prerequistie level 0 backup

=== Prerequistie backup check ended

Level 2 back up...

=== Backup started

== Creating backup folder if not exists

== Running level 2 backup using ontape

100 percent done.

Please label this tape as number 1 in the arc tape sequence.

This tape contains the following logical logs:

4718

Program over.

=== Backup ended

Automatic archiving enabled

=== Archive started

= Copying /db/backup/compressed_backup

mirror: Fatal error: max-retries exceeded = ERROR: process exit code is 1 === Archive ended === Archive external files started = Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/licenses

= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/afs/custom

= Linking /mpx-record to /tmp/backup-1286312401/ext//mpx-record

= Linking /usr/local/enrollment to /tmp/backup-1286312401/ext//usr/local/enrollment

= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml

= Copying /tmp/backup-1286312401/ext

mirror: Fatal error: max-retries exceeded = ERROR: process exit code is 1 === Archive external files ended ====== Automatic database backup script ended

I have always had good luck with posting and searching this forum so any help you guys can give would greatly be appreciated.

Thanks in advance,

Kristine

[j.rebmann · Accepted solution]

Hi Kristine,

it looks like your local backup works fine

and you get an timeout while connecting to your remote backup server.
Which protocol do you use FTP or SSH/rsync?
Check if your FTP or SSH Profile on your remote backup server

has the appropriate permission rights (Make Directories...)

Kind Regards,
Joerg

[KRISTINE OBrien]

Joerg,

Thank you so much for replying.

It turned out to be that the FTP service needed to be restarted on the backup server.

Kristine

[josefina.mendez]

Hi I have the same problem, I checked the server configuration and It's ok, and restarting the server didn't make the trick either.

Depending which protocolo I use is the error I get:

Using SSH:
This are the server logs:
06-06-2014 12:51:17 IP 10.54.88.10 SSH connection attempt.
06-06-2014 12:51:17 IP 10.54.88.10 SSH MP successfully logged on using password.
06-06-2014 12:51:17 Shell service granted to user MP.
06-06-2014 12:51:17 IP 10.54.88.10 SSH MP disconnected.
06-06-2014 12:51:17 IP 10.54.88.10 SSH connection attempt.
06-06-2014 12:51:20 IP 10.54.88.10 SSH MP successfully logged on using password.
06-06-2014 12:51:20 Shell service granted to user MP.
06-06-2014 12:51:20 IP 10.54.88.10 SSH MP disconnected.

The MP logs:
=========== Script archive.sh inited at 2014-06-06-12:51 ========== 
=== Archive started 
= Copying /db/backup/compressed_backup 
spawn /usr/bin/rsync -rLptgoDvW --rsh=/usr/bin/ssh /db/backup/compressed_backup MP@10.54.88.7:/CUMP 
The authenticity of host '10.54.88.7 (10.54.88.7)' can't be established. 
RSA key fingerprint is 1a:af:cb:5a:91:c1:46:6f:34:03:8c:10:c5:97:cc:c1. 
Are you sure you want to continue connecting (yes/no)? yes 
Warning: Permanently added '10.54.88.7' (RSA) to the list of known hosts. 
 
MP@10.54.88.7's password:  
protocol version mismatch - is your shell clean? 
(see the rsync man page for an explanation) 
rsync error: protocol incompatibility (code 2) at compat.c(60) 
= ERROR: process exit code is 1 
=== Archive ended 
=== Archive external files started 
= Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/licenses 
= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/afs/custom 
= Linking /usr/local/enrollment to /tmp/backup-1402069877/ext//usr/local/enrollment 
= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml 
= Linking /opt/cisco/meetingplace/web/current/etc/conf to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/web/current/etc/conf 
= Copying /tmp/backup-1402069877/ext 
spawn /usr/bin/rsync -rLptgoDvW --rsh=/usr/bin/ssh /tmp/backup-1402069877/ext MP@10.54.88.7:/CUMP 
MP@10.54.88.7's password:  
protocol version mismatch - is your shell clean? 
(see the rsync man page for an explanation) 
rsync error: protocol incompatibility (code 2) at compat.c(60) 
= ERROR: process exit code is 1 
=== Archive external files ended 

Using FTP: I don't have any log in my sFTP server It seems as It doesn't even try to conect

MP logs:
=========== Script backup.sh initiated at 2014-06-06-13:03 ========== 
====== database backup script started 
=== Cleanup started 
== Deleting old files 
== Deleting files older then oldest L0 backup 
=== Cleanup ended 
Automatic backup enabled 
Back up level is not specified. Level 0 and Level 1 backup will be forced. 
Level 0 back up... 
=== Backup started 
== Creating backup folder if not exists 
== Running level 0 backup using ontape 
100 percent done. 
 
Please label this tape as number 1 in the arc tape sequence.  
This tape contains the following logical logs: 
 
4015 
 
Program over. 
=== Backup ended 
Level 1 back up... 
=== Backup started 
== Creating backup folder if not exists 
== Running level 1 backup using ontape 
100 percent done. 
 
Please label this tape as number 1 in the arc tape sequence.  
This tape contains the following logical logs: 
 
4016 
 
Program over. 
=== Backup ended 
Automatic archiving enabled 
=== Archive started 
= Copying /db/backup/compressed_backup 
mirror: Fatal error: max-retries exceeded 
= ERROR: process exit code is 1 
=== Archive ended 
=== Archive external files started 
= Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/licenses 
= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/afs/custom 
= Linking /usr/local/enrollment to /tmp/backup-1402070591/ext//usr/local/enrollment 
= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml 
= Linking /opt/cisco/meetingplace/web/current/etc/conf to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/web/current/etc/conf 
= Copying /tmp/backup-1402070591/ext 
mirror: Fatal error: max-retries exceeded 
= ERROR: process exit code is 1 
=== Archive external files ended 
====== Automatic database backup script ended 

Thanks in advance,

Josefina