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New Member

MeetingPlace Archive Error

Hi everyone,

I have been gone for a while but have returned to searching and posting to the forum.

Anyways,  I am getting an error when the MeetingPlace backups are initiated and not sure how to fix them.  I have to upgrade the system from 7.0(2) to 7.0(3) soon and would like to have this fixed before then.  Here is the error I get...

=========== Script backup.sh initiated at 2010-10-05-16:00 ========== ====== Automatic database backup script started === Cleanup started == Deleting old files == Deleting files older then oldest L0 backup === Cleanup ended Automatic backup enabled === Check prerequisite backups for level 2...

== Found prerequistie level 1 backup

== Found prerequistie level 0 backup

=== Prerequistie backup check ended

Level 2 back up...

=== Backup started

== Creating backup folder if not exists

== Running level 2 backup using ontape

100 percent done.

Please label this tape as number 1 in the arc tape sequence.

This tape contains the following logical logs:

4718

Program over.

=== Backup ended

Automatic archiving enabled

=== Archive started

= Copying /db/backup/compressed_backup

mirror: Fatal error: max-retries exceeded = ERROR: process exit code is 1 === Archive ended === Archive external files started = Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/licenses

= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/afs/custom

= Linking /mpx-record to /tmp/backup-1286312401/ext//mpx-record

= Linking /usr/local/enrollment to /tmp/backup-1286312401/ext//usr/local/enrollment

= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1286312401/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml

= Copying /tmp/backup-1286312401/ext

mirror: Fatal error: max-retries exceeded = ERROR: process exit code is 1 === Archive external files ended ====== Automatic database backup script ended

I have always had good luck with posting and searching this forum so any help you guys can give would greatly be appreciated.

Thanks in advance,

Kristine

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: MeetingPlace Archive Error

Hi Kristine,

it looks like your local backup works fine

and you get an timeout while connecting to your remote backup server.
Which protocol do you use FTP or SSH/rsync?
Check if your FTP or SSH Profile on your remote backup server

has the appropriate permission rights (Make Directories...)

Kind Regards,
Joerg

3 REPLIES
New Member

Re: MeetingPlace Archive Error

Hi Kristine,

it looks like your local backup works fine

and you get an timeout while connecting to your remote backup server.
Which protocol do you use FTP or SSH/rsync?
Check if your FTP or SSH Profile on your remote backup server

has the appropriate permission rights (Make Directories...)

Kind Regards,
Joerg

New Member

Re: MeetingPlace Archive Error

Joerg,

Thank you so much for replying.

It turned out to be that the FTP service needed to be restarted on the backup server.

Kristine

New Member

Hi I have the same problem, I

Hi I have the same problem, I checked the server configuration and It's ok, and restarting the server didn't make the trick either.

Depending which protocolo I use is the error I get:


Using SSH:
This are the server logs:
06-06-2014 12:51:17 IP 10.54.88.10 SSH connection attempt.
06-06-2014 12:51:17 IP 10.54.88.10 SSH MP successfully logged on using password.
06-06-2014 12:51:17 Shell service granted to user MP.
06-06-2014 12:51:17 IP 10.54.88.10 SSH MP disconnected.
06-06-2014 12:51:17 IP 10.54.88.10 SSH connection attempt.
06-06-2014 12:51:20 IP 10.54.88.10 SSH MP successfully logged on using password.
06-06-2014 12:51:20 Shell service granted to user MP.
06-06-2014 12:51:20 IP 10.54.88.10 SSH MP disconnected.


The MP logs:
=========== Script archive.sh inited at 2014-06-06-12:51 ========== 
=== Archive started 
= Copying /db/backup/compressed_backup 
spawn /usr/bin/rsync -rLptgoDvW --rsh=/usr/bin/ssh /db/backup/compressed_backup MP@10.54.88.7:/CUMP 
The authenticity of host '10.54.88.7 (10.54.88.7)' can't be established. 
RSA key fingerprint is 1a:af:cb:5a:91:c1:46:6f:34:03:8c:10:c5:97:cc:c1. 
Are you sure you want to continue connecting (yes/no)? yes 
Warning: Permanently added '10.54.88.7' (RSA) to the list of known hosts. 
 
MP@10.54.88.7's password:  
protocol version mismatch - is your shell clean? 
(see the rsync man page for an explanation) 
rsync error: protocol incompatibility (code 2) at compat.c(60) 
= ERROR: process exit code is 1 
=== Archive ended 
=== Archive external files started 
= Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/licenses 
= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/afs/custom 
= Linking /usr/local/enrollment to /tmp/backup-1402069877/ext//usr/local/enrollment 
= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml 
= Linking /opt/cisco/meetingplace/web/current/etc/conf to /tmp/backup-1402069877/ext//opt/cisco/meetingplace/web/current/etc/conf 
= Copying /tmp/backup-1402069877/ext 
spawn /usr/bin/rsync -rLptgoDvW --rsh=/usr/bin/ssh /tmp/backup-1402069877/ext MP@10.54.88.7:/CUMP 
MP@10.54.88.7's password:  
protocol version mismatch - is your shell clean? 
(see the rsync man page for an explanation) 
rsync error: protocol incompatibility (code 2) at compat.c(60) 
= ERROR: process exit code is 1 
=== Archive external files ended 

 

Using FTP: I don't have any log in my sFTP server It seems as It doesn't even try to conect

MP logs:
=========== Script backup.sh initiated at 2014-06-06-13:03 ========== 
====== database backup script started 
=== Cleanup started 
== Deleting old files 
== Deleting files older then oldest L0 backup 
=== Cleanup ended 
Automatic backup enabled 
Back up level is not specified. Level 0 and Level 1 backup will be forced. 
Level 0 back up... 
=== Backup started 
== Creating backup folder if not exists 
== Running level 0 backup using ontape 
100 percent done. 
 
Please label this tape as number 1 in the arc tape sequence.  
This tape contains the following logical logs: 
 
4015 
 
Program over. 
=== Backup ended 
Level 1 back up... 
=== Backup started 
== Creating backup folder if not exists 
== Running level 1 backup using ontape 
100 percent done. 
 
Please label this tape as number 1 in the arc tape sequence.  
This tape contains the following logical logs: 
 
4016 
 
Program over. 
=== Backup ended 
Automatic archiving enabled 
=== Archive started 
= Copying /db/backup/compressed_backup 
mirror: Fatal error: max-retries exceeded 
= ERROR: process exit code is 1 
=== Archive ended 
=== Archive external files started 
= Linking /opt/cisco/meetingplace/licenses to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/licenses 
= Linking /opt/cisco/meetingplace/afs/custom to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/afs/custom 
= Linking /usr/local/enrollment to /tmp/backup-1402070591/ext//usr/local/enrollment 
= Linking /opt/cisco/meetingplace/web/current/bases/main/conf/server.xml to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/web/current/bases/main/conf/server.xml 
= Linking /opt/cisco/meetingplace/web/current/etc/conf to /tmp/backup-1402070591/ext//opt/cisco/meetingplace/web/current/etc/conf 
= Copying /tmp/backup-1402070591/ext 
mirror: Fatal error: max-retries exceeded 
= ERROR: process exit code is 1 
=== Archive external files ended 
====== Automatic database backup script ended 

 

Thanks in advance,

Josefina

 

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