I have a smallish Meetingplace (not Express) installation. The operator function doesn't appear to have a fallback. In other words, there is nothing within MEetingplace to handle unanswered Operator calls. I can send the calls to voicemail or IPCC Expres or something and then reroute them back to Meetingplace, but that sucks because if the caller was in a conference they will have to get back in that conference. :( I hope I'm wrong about this. Anyone have experience with this?
Yes, that is the problem I'm running into. If no one answers the call, there doesn't seem much you can do about it:
* MP won't revert the caller back to MP.
* Forwarding to the Meetingplace number only puts the caller back at the welcome message, which is bad if they tried to contact the operator from a meeting.
* forwarding to a message in an auto attendant that says something like "sorry you lose, start over" and then forwarding back to MP is the only thing you can do.
The thing is, Meetingplace will take the caller back to the original if the operator actually answers. However, I'm guessing that MP is actually conferencing the operator into the call. If someone knows differently, can you tell me?
Yes I've tried it. When would it take you back to the meeting or give an option? Is there a call-revert timer on the meetingplace operator outdial app? i.e. would I just need to let the call ring-noanswer on the operator phones long enough?
I have a helpdesk that doubles as Meetingplace operators, but it is only open 16 hours a day, and there are meetings that happen 24 hours a day. People really like operators.
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