Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Message Button Error message

Hi Guys,

    Recentlly i have upgraded my customers call manager from 6.1 to 7.1.3 ... Earlier everything was working fine.. Now after the upgrade when user press the message button from the phone they get this message "no services configured"...When the dial the VM pilot number then they can retrieve messages but only when the press message button it doesnt work...

Any ideas please ?

Thanks

2 REPLIES

Re: Message Button Error message

Hi,

Please check if correct VM Profile is selected at phone line settings.

HTH.

Re: Message Button Error message

Check to see if you have the Voicemail service under Device -> Device Settings -> Phone Services. If not you can add it by going to the release notes for UCM v7.0 and search for "voicemail", The first hit is what you need.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html

run sql insert into telecasterservice (pkid,Name,NameASCII,Description,URLTemplate,tkPhoneService,EnterpriseSubscription,Priority) values('ca69f2e4-d088-47f8-acb2-ceea6722272e','Voicemail','Voicemail','Voicemail','Application:Cisco/Voicemail',2,'t',1)

Brgds,

Roger Kallberg

CCIE #26199 (Voice)

Please remember to rate helpful responses and identify helpful or correct answers.
325
Views
5
Helpful
2
Replies