Message button on 9971 cant call Unity

[ronald.nutter]

Recently took over a CM 9.1 system.  Have had a little training on cm/unity so I am learning as I go.

When I press the Messages button, it tries to call 2999 and I get a message that the call cannot be completed as dialed.  I am gone into call manager and see the port used by Unity as 8001.  I can reach that number and get into voicemail. 

Not sure how to fix/recreate getting 2999 to forward to 8001 or how to change the Messages button to call 8001 directly.  I have gone through the books I have and not seeing what will help me fix this.

Ron

[gnanem]

Hi,

Check the Partition and css of phone & voice mail port.

Regards,

Gnan.

[ronald.nutter]

Looked at unity - it is set for the same css and partition as the phone in question. When I tried calling phone A from phone b and not answering phone b, it would rollover to voicemail from that method either.

[Jaime Valencia]

Change the VM pilot from the VM profile to dial what you need.

HTH

java

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[Carlo Poggiarelli]

How Jaime suggested, verify in CUCM configuration that voicemail pilot DN in voicemail profile is 8001
HTH
Regards

Carlo
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