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Message pin not being recognised on CUE

Hi All,

I have a customer that has a UC520 with cme 8.1 and cue 7.0.1. Recently an upgrade was done by an external party and now there is an issue where when users are accessing there voicemail the pin is not being recognised. It seems that the digits on the phone are not being recognised on the cue.

The auto-attendant is still working and users are able to leave voicemails.

Can someone advise what can be the cause for this issue? 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Message pin not being recognised on CUE

Hi thanks for the logs.

You currentlyu have 2 DP to CUE with differnt DTMF.

You need to update one of the 2.

Please access the CUE and RUN 'sh  ccn sub sip'

Base on the output you need to modified the DTMF metho for DP 900 or DP 2001

Please Kudos/rate if this help!

Please Kudos/rate if this help!
6 REPLIES

Message pin not being recognised on CUE

Any way I can double check your sh run?

Make sure the Dial-peer you use for CUE has the

'SIP-notify' command

Please remeber to kudps

Please Kudos/rate if this help!
New Member

Re: Message pin not being recognised on CUE

Hi,

Please see attached the sh run of the cme

New Member

Re: Message pin not being recognised on CUE

Please also see attached the cue sh run

Message pin not being recognised on CUE

Hi

can you test the below configurtaion?.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:a.3.6.127

dtmf-relay sip-notify

codec g711ulaw

no vad

if this is not working , please catch (debug ccsip messages) and share, please.

Thank you

please rate all useful information

Re: Message pin not being recognised on CUE

Hi thanks for the logs.

You currentlyu have 2 DP to CUE with differnt DTMF.

You need to update one of the 2.

Please access the CUE and RUN 'sh  ccn sub sip'

Base on the output you need to modified the DTMF metho for DP 900 or DP 2001

Please Kudos/rate if this help!

Please Kudos/rate if this help!
New Member

Re: Message pin not being recognised on CUE

Thank you Jose,

I verified the auto attendant dp was working fine and changed the voicemail dp to the dtmf relay to nte-rtp and this worked. I beleieve that the cme 8.1 versions requires this since before the upgrade it was working fine with ver 7.1.

Thanks again.

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