I have a customer that has a UC520 with cme 8.1 and cue 7.0.1. Recently an upgrade was done by an external party and now there is an issue where when users are accessing there voicemail the pin is not being recognised. It seems that the digits on the phone are not being recognised on the cue.
The auto-attendant is still working and users are able to leave voicemails.
Can someone advise what can be the cause for this issue?
I verified the auto attendant dp was working fine and changed the voicemail dp to the dtmf relay to nte-rtp and this worked. I beleieve that the cme 8.1 versions requires this since before the upgrade it was working fine with ver 7.1.
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