11-10-2009 03:59 AM - edited 03-15-2019 08:26 PM
Hallo,
My voice gateway is registered on ccm4.2 as an MGCP gateway.
Calls to and from the PSTN are working ok.
The problem is when someone calls into the office,there is 2-step dialing.
The call is supposed to terminate at the receptionist,so when u call our office, in between the first ring and the time the receptionist is able to hear the phone ring and pick the call there is a noise that comes(the noise sounds like a dial tone).
what settings am i missing?this is how the FXO port is configured:
!
voice-port 3/0/4
cptone KE
timeouts interdigit 4
timeouts call-disconnect 2
timeouts wait-release 2
timing hookflash-out 500
!
I hope am clear-there is a sound that sounds like a dial tone that one hears when you call our office.
Someone please assist.
Nick.
11-10-2009 06:37 AM
Nick,
Make sure that this port is being controlled by Callmanager. You should see a dial peer like:
dial-peer voice 99910 pots
application mgcpapp
port 3/0/4
Also, in CCM admin > Device > Gateway > your gateway > Endpoint config, make sure you have a valid DN entered for Attendant DN.
Hope this helps.
Brandon
11-10-2009 06:52 AM
I have already configured as above,
The attendant DN has also been configured,and hence calls can get to the receptionist.
My only problem is:when you call the office,there is some noise that sounds like a dial tone that the caller hears before the call finally gets to the receptionist.
Hope am clear.
Nick
11-10-2009 07:49 AM
Nick,
Sounds like the attendant DN you have configured overlaps with a route pattern that has "Provide Outside Dial Tone" configured. Go to Route Plan > Route Plan Report and search for the first few digits of the DN.
Hope this helps.
Brandon
11-10-2009 08:01 AM
I'll have to confirm this tommorow,
I'll update u.
Thanks.
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