10-27-2014 08:55 AM - edited 03-17-2019 12:42 AM
Hello,
Exists a user (ip 7962) that when recives an external call the caller hear him very slow. Is there any possibility to increase the volume in user´s handset.
Thanks Anna.
10-29-2014 05:08 AM
Hello,
any idea?
thanks Anna.
10-29-2014 09:14 AM
Please respond the question asked by Manish:
10-29-2014 09:17 AM
Thanks Manish,
The call go throught a SIP trunk, no one ip phone in site has similar issues. And, we have changed the set.
Thanks
10-29-2014 06:45 PM
If the IP phone has already been replaced then try connecting this IP phone to another switchport where another IP phone is working correctly and see if the issue follows the phone.
Manish
10-29-2014 06:09 AM
Hi Anna,
Do you experience the same issue when another IP phone registered to the same callmanager or CME calls this 7962 as well? If yes, it could be an issue with the phone, else if it is only reported for external calls then the gateway / carrier could be at fault.
HTH
Manish
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Hi Anna,
Do you experience the same issue when another IP phone registered to the same callmanager or CME calls this 7962 as well? If yes, it could be an issue with the phone, else if it is only reported for external calls then the gateway / carrier could be at fault.
HTH
Manish