We have two admins with an expansion module that share the same DNs of executives in the office. When someone calls an executive and they don't answer the admins see a missed call. One of the admins can go to Directories | missed calls and see the call detail From "phone number" for "Executive A" but the other admin only sees "From "Phone number" and not who it was intended for so she gets confused if the call was intended for her or someone else. I looked at both phones and don't see any differences.
Well, I guess that's where the problem lies. Whta we need to find out is why the second phone won't upgrade to the newer firmware? If you watch the phone when it boots up can you see where this upgrade fails by the message on the screen of the phone? If not perhaps you can setup a sniffer to get some traces of the boot/tftp sequence.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...