CUCM 7.1, Unity 7, Cisco IP Phone 7940. Incoming call to phone rings multiple times - more than the normal 4 or 5 rings, then shows up as 2 missed calls in the phone's missed calls directory. Also after the ringing stops, the phone display shows the call is forwarded - to the owner of the phone. It seems the call is xferring somewhere else then coming back to the user's phone as a forward. All settings in CM and Unity xfer verified, phone hard reset. I have two users experiencing this problem. This dept is also running UCCX 7 but these two users are not agents and are in depts not included in the CCX setup. Ideas?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...