Missed Calls on UCC

[clark white]

Dears,

We have a UCCX installed and it is working fine, what i want is that when all of my agents are busy the outside calling user hangs up after some time, when continuosly listening  the greeting " all are agents are busy"  i want to know the caller so that my agents should call them back.

How can i achieve.

Thanks

[Chris Deren]

You should look into implementing "courtesy callback", you can search the Contact center forum for some examples as this requires custom scripting.

HTH,

Chris

[Hermanus Janse van Vuuren]

Hi,

You can try one os these just need some edtiting.

Please visit:

https://supportforums.cisco.com/thread/2237130