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Community Member

Missed Calls on UCC

Dears,

We have a UCCX installed and it is working fine, what i want is that when all of my agents are busy the outside calling user hangs up after some time, when continuosly listening  the greeting " all are agents are busy"  i want to know the caller so that my agents should call them back.

How can i achieve.

Thanks

2 REPLIES
Hall of Fame Super Silver

Missed Calls on UCC

You should look into implementing "courtesy callback", you can search the Contact center forum for some examples as this requires custom scripting.

HTH,

Chris

Missed Calls on UCC

Hi,

You can try one os these just need some edtiting.

Please visit:

https://supportforums.cisco.com/thread/2237130

Voice CCIE #37771
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