Missing Call Pickup Group field under Hunt Pilot on CCM ver 4.2.3

[maddox-mp]

Dear All,

Does anyone knows how to create the field "Call Pickup group" under Hunt Pilot in CCM ver 4.2.3 because is missing. Usually you will find this under Hunt Pilot configuration> Hunt Forward Settings, but for some reasons in not there. I was looking into CCM Service parameters and also Cisco site and couldn't find the answer.

Many thanks in advance,

Regards,

Maddox

[Rob Huffman]

Hi Maddox,

I think you may be hitting bug CSCsb12946 which prevents this feature from working.

You require at least CCM4.1(3)SR2 **So you are golden :)

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

Hope this helps!

Rob

[maddox-mp]

Thank you Rob. I was running into a BUG and the solution for it solved the missing Call Pickup Group field under Hunt Pilot Configuration.

Best,

Maddox

[Rob Huffman · Accepted solution]

Hi Maddox,

Glad to help in a small way :) This is a very "odd" issue that I remembered reading about in the past. Good work getting this fixed up!

Take care,

Rob