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Cisco Employee

Missing Licenses

Hi Everyone,

We're currently in the middle of an upgrade with a  customer going from CUCM 4.1(3) to 7.1(3). We've used temporary licenses to do  the cut-over and now those licenses are coming to an end. We really  need some support as to who we need to speak with to get the following two  missing items:

1) CUCM Feature  License
2) Windows Media Kit  and DVD

The customer is entitled to these items with their contracts (UCSS). Has anyone else seen a similar might we be able to get a hold of these items?



New Member

Re: Missing Licenses

Call tack and have them reissue the Lic files

Re: Missing Licenses


For the CUCM feature license, if the customer is current on UCSS (as you said) then you can simply contact and work with them to get the proper, permanent license.  This is usually not a problem.

For the Windows Media Kit and DVD, your customer needs to use the Product Upgrade Tool (PUT) on to order this kit.  When you login to PUT with a CCO account associated with the service contract(s) the customer has, you'll see a list of each item the customer is entitled to order and the quantity of each.  You can order the OS media there; however, if you are migrating from 4.1 to 7x then you won't need a Windows Media Kit.  Instead, you'll need to order a CCM 4x to CUCM 7x upgrade license and that will initiate a kit being sent to you that includes the DVD media to upgrade your existing servers to the Linux platform.  If you are ordering new servers for 7x and using DMA, then that kit will also come with a PAK (Product Authorization Key) that you can email to and get the permanent licensing for your 7x servers.


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Cisco Employee

Re: Missing Licenses

Thanks our case we've ordered new servers for 7x..should the media kit come with the new servers, or did we have to order this separately?


Re: Missing Licenses

The servers come prebuilt but will have media with them as well. You

do need to order the upgrade kit from the PUT tool so you can get a

permanent license for the new servers.

Sent from my iPhone

On Apr 20, 2010, at 10:44 PM, maabdi

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