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Community Member

Mobile Connect with Caller ID

I have mobile connect setup on CUCM 6.1 and it seems to be working, however when my cell phone starts ringing it does not show the same caller id that is on my desk ip phone. Any ideas on what I need to setup to get the correct caller ID?

Thanks

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Community Member

Re: Mobile Connect with Caller ID

You have to look at all the moving parts. Caller ID must be forwarded out your out-bound line when it calls out to your cell phone. At the present time, it is probably taking the CID of your PRI/POTS/PSTN. There are many reasons why this will not work, but check your outbound calling circuit, and see if they allow manipulated digits. THen you need to change your gateway config (if H323), then change your router config to allow for digits if you have translantion rules in place.

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