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Community Member

Mobile voice access not reponding

Hi,

I have setup MVA correctly on one site, after a few months, the call just comes into the voice gateway and then it drops, I have already setup the following:

1- Media Resources --> Mobile voice access number

2- Service parameters --> Mobile voice access number and mobile voice access is enabled

3- The partition that the number has is the correct one

4- On the voice gateway I have the following config:

dial-peer voice XXXX voip

destination-pattern 2938

session target ipv4:CUCM pub IP

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

dial-peer voice XXXX pots

service ccm

incoming called-number 2938

no digit-strip

direct-inward-dial

service CCM http://<CUCM pub IP>:8080/ccmivr/pages/IVRMainpage.vxml

I have opened a TAC case but they are not sure where the problem is and the h323 config is fine because the rest of the calls are working correctly.

Thanks

7 REPLIES

Re: Mobile voice access not reponding

Hi

1- Did you check the registeration for your application , by do: show  call application voice ccm.

2- When you do a call did you hear the welcome message?. when the call drop?.Make sure that your mobile voice access is enbaled on service parameters

3- for the voip dial-peer if your internale dial-plans starts with 2XXX , so you do not need this specified  voip dial-peer for MVA?.Because for sure you have already have other VOIP dial-peer for your internal ext 2XXX.

Thank you

please rate all useful information

Community Member

Mobile voice access not reponding

Hi Islam,

See the answer to your questions bellow:

1- Did you check the registeration for your application , by do: show voice call application ccm.

Script Name : CCM
       URL  : http://:8080/ccmivr/pages/IVRMainpage.vxml
       Type : Service
       State: Registered
       Life : Configured
       Exec Instances: 0

Script Code Begin:
--------------------------------
VXML Application CCM
    URL=http://10.1.6.10:8080/ccmivr/pages/IVRMainpage.vxml
    Security Level: not trusted
            47 incoming calls
            0 calls handed off to it
            0 call transfers initiated
            0 pages loaded,  75 successful
            47 prompt play attempts, 0 successful
            0 recorded messages


The VXML Script is:
------------------

  


     

       
         

       
       

       
           http://::8080/ccmivr/IVRCalleridLookup.do" method="get" namelist="remotedest srcdir"/>
       
          
       

     

  

  


      .
     
        
         

        
          
          

          
       

          
       

           http://::8080/ccmivr/IVRCalleridLookup2.do" method="get" namelist="dest srcdir accessCount"/>
        

     


  


--------------------------------

2- When you do a call did you hear the welcome message?. when the call drop?

I don`t hear the welcome message the call stays active and silent for about 2 seconds and then it just drops

3- for the voip dial-peer if your internale dial-plans starts with 2XXX , so you do not need this specified voip dial-peer for MVA?. correct I just setup this dial peer to make sure I have the specific number on a dial peer

Thanks

Mobile voice access not reponding

Hi

1- Please make sure that under the service parameters mobile voice access is enable.

2- Please do debug isdn q931.

Thank you

please rate all useful information

Mobile voice access not reponding

Hi

Please also type the below command

interface

h323-gateway voip interface

h323-gateway voip bind srcaddr xxx.xxx.xxx.xxx (Interface's ip address).

voice service voip

allow-connections h323 to h323

* please also check if your make complete match & partial match try to change it. If you using complete ,try to use partial and if you use partial try to use complete

Thank you

please rate all useful information

Community Member

Mobile voice access not reponding

Hi,

All this config was already on the router except for the complete match, I changed it to partial match but I still have the same problem. Here`s the debug isdn q931:

082025: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22042153

082026: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: Sending SETUP  callref = 0x5EF0 callID = 0xDE71 switch = primary-net5 interface = User

082027: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: TX -> SETUP pd = 8  callref = 0x5EF0

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839E

                Exclusive, Channel 30

        Progress Ind i = 0x8183 - Origination address is non-ISDN

LACRSJRO06#

        Calling Party Number i = 0x0081, '22042153'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '22042938'

                Plan:Unknown, Type:Unknown

082028: Oct 10 19:45:06.533: ISDN Se0/1/1:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0xDEF0

        Channel ID i = 0xA9839E

                Exclusive, Channel 30

082029: Oct 10 19:45:06.665: ISDN Se0/1/1:15 Q931: RX <- CALL_PROC pd = 8  callref = 0xDEF0

082030: Oct 10 19:45:06.869: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8  callref = 0x0300

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98389

                Exclusive, Channel 9

        Progress Ind i = 0x8583 - Origination address is non-ISDN

        Calling Party Number i = 0x2081, '22042153'

                Plan:Unknown, Type:National

        Called Party Number i = 0x81, '2938'

                Plan:ISDN, Type:Unknown

082031: Oct 10 19:45:06.869: ISDN Se0/1/0:15 Q931: Received SETUP  callref = 0x8300 callID = 0x4756 switch = primary-net5 interface = User

082032: Oct 10 19:45:06.881: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x8300

        Channel ID i = 0xA98389

                Exclusive, Channel 9

082033: Oct 10 19:45:06.881: ISDN Se0/1/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x8300

082034: Oct 10 19:45:07.241: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x8300

        Cause i = 0x8090 - Normal call clearing

082035: Oct 10 19:45:07.313: ISDN Se0/1/1:15 Q931: RX <- CONNECT pd = 8  callref = 0xDEF0

        Date/Time i = 0x0D0A0A0D2D00

                Date (dd-mm-yr)   = 13-10-10

                Time (hr:mnt:sec) = 13:45:00

082036: Oct 10 19:45:07.313: %ISDN-6-CONNECT: Interface Serial0/1/1:29 is now connected to 3212075 N/A

LACRSJRO06#

082037: Oct 10 19:45:07.313: ISDN Se0/1/1:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x5EF0

082038: Oct 10 19:45:07.749: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x0300

082039: Oct 10 19:45:07.749: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x8300

082040: Oct 10 19:45:07.853: ISDN Se0/1/1:15 Q931: RX <- DISCONNECT pd = 8  callref = 0xDEF0

        Cause i = 0x8090 - Normal call clearing

        Progress Ind i = 0x8288 - In-band info or appropriate now available

082041: Oct 10 19:45:07.853: ISDN Se0/1/1:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0xDE71

LACRSJRO06#

082042: Oct 10 19:45:08.073: ISDN Se0/1/1:15 Q931: TX -> RELEASE pd = 8  callref = 0x5EF0

082043: Oct 10 19:45:08.237: ISDN Se0/1/1:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0xDEF0

Mobile voice access not reponding

Hi

Can you please share with me the "show call application voice summary" command ?. Maybe there are a problem on the VXML when your router is trying to open the VXML application.

Thank you

please rate all useful information

Mobile voice access not reponding

Hi,

If it's possible then please share "debug voice ccapi inout" & "debug voice dialpeer" separately.

Also share your running config of VG.

Regards,

Nishant Savalia    

Regards, Nishant Savalia
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