Mobile voice access not reponding

Luis Rodriguez · ‎10-10-2013

Hi,

I have setup MVA correctly on one site, after a few months, the call just comes into the voice gateway and then it drops, I have already setup the following:

1- Media Resources --> Mobile voice access number

2- Service parameters --> Mobile voice access number and mobile voice access is enabled

3- The partition that the number has is the correct one

4- On the voice gateway I have the following config:

dial-peer voice XXXX voip

destination-pattern 2938

session target ipv4:CUCM pub IP

voice-class codec 1

voice-class h323 1

dtmf-relay h245-alphanumeric

no vad

dial-peer voice XXXX pots

service ccm

incoming called-number 2938

no digit-strip

direct-inward-dial

service CCM http://<CUCM pub IP>:8080/ccmivr/pages/IVRMainpage.vxml

I have opened a TAC case but they are not sure where the problem is and the h323 config is fine because the rest of the calls are working correctly.

Thanks

islam.kamal · ‎10-10-2013

Hi

1- Did you check the registeration for your application , by do: show call application voice ccm.

2- When you do a call did you hear the welcome message?. when the call drop?.Make sure that your mobile voice access is enbaled on service parameters

3- for the voip dial-peer if your internale dial-plans starts with 2XXX , so you do not need this specified voip dial-peer for MVA?.Because for sure you have already have other VOIP dial-peer for your internal ext 2XXX.

Thank you

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Luis Rodriguez · ‎10-10-2013

Hi Islam,

See the answer to your questions bellow:

1- Did you check the registeration for your application , by do: show voice call application ccm.

Script Name : CCM
       URL : http://:8080/ccmivr/pages/IVRMainpage.vxml
       Type : Service
       State: Registered
       Life : Configured
       Exec Instances: 0

Script Code Begin:
--------------------------------
VXML Application CCM
    URL=http://10.1.6.10:8080/ccmivr/pages/IVRMainpage.vxml
    Security Level: not trusted
            47 incoming calls
            0 calls handed off to it
            0 call transfers initiated
            0 pages loaded, 75 successful
            47 prompt play attempts, 0 successful
            0 recorded messages

The VXML Script is:
------------------

--------------------------------

2- When you do a call did you hear the welcome message?. when the call drop?

I don`t hear the welcome message the call stays active and silent for about 2 seconds and then it just drops

3- for the voip dial-peer if your internale dial-plans starts with 2XXX , so you do not need this specified voip dial-peer for MVA?. correct I just setup this dial peer to make sure I have the specific number on a dial peer

Thanks

islam.kamal · ‎10-10-2013

Hi

1- Please make sure that under the service parameters mobile voice access is enable.

2- Please do debug isdn q931.

Thank you

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islam.kamal · ‎10-10-2013

Hi

Please also type the below command

interface

h323-gateway voip interface

h323-gateway voip bind srcaddr xxx.xxx.xxx.xxx (Interface's ip address).

voice service voip

allow-connections h323 to h323

* please also check if your make complete match & partial match try to change it. If you using complete ,try to use partial and if you use partial try to use complete

Thank you

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Luis Rodriguez · ‎10-10-2013

Hi,

All this config was already on the router except for the complete match, I changed it to partial match but I still have the same problem. Here`s the debug isdn q931:

082025: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 22042153

082026: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: Sending SETUP callref = 0x5EF0 callID = 0xDE71 switch = primary-net5 interface = User

082027: Oct 10 19:45:06.309: ISDN Se0/1/1:15 Q931: TX -> SETUP pd = 8 callref = 0x5EF0

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839E

Exclusive, Channel 30

Progress Ind i = 0x8183 - Origination address is non-ISDN

LACRSJRO06#

Calling Party Number i = 0x0081, '22042153'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '22042938'

Plan:Unknown, Type:Unknown

082028: Oct 10 19:45:06.533: ISDN Se0/1/1:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0xDEF0

Channel ID i = 0xA9839E

Exclusive, Channel 30

082029: Oct 10 19:45:06.665: ISDN Se0/1/1:15 Q931: RX <- CALL_PROC pd = 8 callref = 0xDEF0

082030: Oct 10 19:45:06.869: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x0300

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98389

Exclusive, Channel 9

Progress Ind i = 0x8583 - Origination address is non-ISDN

Calling Party Number i = 0x2081, '22042153'

Plan:Unknown, Type:National

Called Party Number i = 0x81, '2938'

Plan:ISDN, Type:Unknown

082031: Oct 10 19:45:06.869: ISDN Se0/1/0:15 Q931: Received SETUP callref = 0x8300 callID = 0x4756 switch = primary-net5 interface = User

082032: Oct 10 19:45:06.881: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x8300

Channel ID i = 0xA98389

Exclusive, Channel 9

082033: Oct 10 19:45:06.881: ISDN Se0/1/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x8300

082034: Oct 10 19:45:07.241: ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x8300

Cause i = 0x8090 - Normal call clearing

082035: Oct 10 19:45:07.313: ISDN Se0/1/1:15 Q931: RX <- CONNECT pd = 8 callref = 0xDEF0

Date/Time i = 0x0D0A0A0D2D00

Date (dd-mm-yr) = 13-10-10

Time (hr:mnt:sec) = 13:45:00

082036: Oct 10 19:45:07.313: %ISDN-6-CONNECT: Interface Serial0/1/1:29 is now connected to 3212075 N/A

LACRSJRO06#

082037: Oct 10 19:45:07.313: ISDN Se0/1/1:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x5EF0

082038: Oct 10 19:45:07.749: ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x0300

082039: Oct 10 19:45:07.749: ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8300

082040: Oct 10 19:45:07.853: ISDN Se0/1/1:15 Q931: RX <- DISCONNECT pd = 8 callref = 0xDEF0

Cause i = 0x8090 - Normal call clearing

Progress Ind i = 0x8288 - In-band info or appropriate now available

082041: Oct 10 19:45:07.853: ISDN Se0/1/1:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0xDE71

LACRSJRO06#

082042: Oct 10 19:45:08.073: ISDN Se0/1/1:15 Q931: TX -> RELEASE pd = 8 callref = 0x5EF0

082043: Oct 10 19:45:08.237: ISDN Se0/1/1:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xDEF0

islam.kamal · ‎10-10-2013

Hi

Can you please share with me the "show call application voice summary" command ?. Maybe there are a problem on the VXML when your router is trying to open the VXML application.

Thank you

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Nishant Savalia · ‎10-10-2013

Hi,

If it's possible then please share "debug voice ccapi inout" & "debug voice dialpeer" separately.

Also share your running config of VG.

Regards,

Nishant Savalia

Regards, Nishant Savalia