I have setup the Mobile voice access(MVA) and when i dial MVA number CCM plays the IVR...during IVR it prompts for authentication..
Problem1: I am dialing the MVA number from a phone configured as Remote destination for user.But still it is asking for remote destination number and pin..ideally it should be asking for only pin and not for remote DN dialing from a phone configured for remote destination..
Problem2: Document says after authentication you should press1 and dial the remote number you want to dail. But as soon as i press1 the IVR says invalid input.
We had better add user's extension as one of associated remote destination, if user dial in with one of the remote destintation DN, the system will ask user key PIN password instead of asking user input user ID and PIN password.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...