MobileConnect CLID Wrong when call is through Unity Handler
MobileConnect is fully working for this customer..
We are having a problem with Caller ID not showing up correctly on the users cell phone..
- Call from ext to ext, shows the calling ext on the cell
- call from dedicated DID to extension shows proper outside calling information extended to cell
What doesn't work...
-- Call into main number, answered by Unity Connection call handler, caller dials users extension - when call is extended to cell, they see the DN of the voicemail port...
This is similiar to the issues seen when connecting a M1/Nortel system with a CUCM.
It looks like Unity Connection is not releasing control of the call to CUCM, the funny thing is -- the users see proper CLID on their phone from a Handler initiated transfer -- but the cell phone doesn't...
System Specs: CUCM-BE 6.1.2, Unity Connection, 2811 Gateway with MGCP PRI to a DMS-100
Re: MobileConnect CLID Wrong when call is through Unity Handler
Extension patterns provide direct inward dialing (DID) information. If a call is placed from an internal extension to an extension configured for Mobile Connect, and then a remote destination picks up the call, the default treatment is for the caller ID to show only the internal extension. Using extension patterns, you can instruct the system to display the fully qualified PSTN number.
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