Should MobileConnect work if a user only has IP Communicator as their phone? All my users use MobileConnect and it works fine except for one. She doesn't have a deskphone and only uses IP Communicator. The softphone registers fine and has a "mobility" softkey which toggles MobileConnect. But when I call the extension there is no outdial initiated to any of the remote destinations.
As I said before CIPC IS NOT A SUPPORTED UM CLIENT. Now as you are saying that it is now working for you, I woold say that anything that is not suppoted does not mean that it will not work. It might work and might not work but the point is that something that is not supported, Cisco will not support it when you open a TAC case.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...