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Community Member

MobileConnect w/ IP Communicator not working

Should MobileConnect work if a user only has IP Communicator as their phone? All my users use MobileConnect and it works fine except for one. She doesn't have a deskphone and only uses IP Communicator. The softphone registers fine and has a "mobility" softkey which toggles MobileConnect. But when I call the extension there is no outdial initiated to any of the remote destinations.

3 REPLIES
Community Member

Re: MobileConnect w/ IP Communicator not working

No, mobility softkey is not supported feature on CIPC

HTH

Community Member

Re: MobileConnect w/ IP Communicator not working

It actually is supported. I deleted and rebuilt the CIPC phone and Mobility settings in CUCM and it is working. Maybe I missed something in the original config.

Community Member

Re: MobileConnect w/ IP Communicator not working

As I said before CIPC IS NOT A SUPPORTED UM CLIENT. Now as you are saying that it is now working for you, I woold say that anything that is not suppoted does not mean that it will not work. It might work and might not work but the point is that something that is not supported, Cisco will not support it when you open a TAC case.

HTH

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