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Mobility Connect problem

Hi All,

we are using CUCM 7.0 with mobility connect feature. whenever I associate my cell phone to the IP phone as remote destination, I can't check my voicemail by cell phone. it seems when I enter my PIN, it sends wrong digit to the voicemail and it says invalid PIN. and when I remove Mobility connect, I am able to check my voicemail by cell phone. so there should be DTMF problem when cell phone is associated with IP phone as remote destination. any suggestion would be very appreciated.

thanks

Alex

1 REPLY
Silver

Re: Mobility Connect problem

I think you have entered the wrong PIN. Reset the PIN and try again. Also make sure this bug CSCsl40952 Insert users fails if invalid pin given,but job status shows successful.

If the user incorrectly enters any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and the system locks out the user for a period of time.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fsmobmgr.html#wp1212169

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