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New Member

MOH audio source conversion

We are trying to add a new audio source to CallManager 4.2(3) by dropping it into the DropMOHAudioSourceFileHere folder. But the conversion never takes place. We activated the MOH Audio Translator service, reset the server and it still won't perform the conversion.

2 ACCEPTED SOLUTIONS

Accepted Solutions
New Member

Re: MOH audio source conversion

Take a look at this KB

http://www.ciscotaccc.com/voice/showcase?case=K12358318

This could be a permissions issue.

Cisco Employee

Re: MOH audio source conversion

are you doing a copy-paste of the file? or just grabbing the file and moving it?

you should be doing the 1st option

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
9 REPLIES
New Member

Re: MOH audio source conversion

Just a thought can you tell me what audio source format it is before you put it into the directory?

New Member

Re: MOH audio source conversion

Have you checked the event viewer to see if you are receiving any errors?

New Member

Re: MOH audio source conversion

Take a look at this KB

http://www.ciscotaccc.com/voice/showcase?case=K12358318

This could be a permissions issue.

Cisco Employee

Re: MOH audio source conversion

are you doing a copy-paste of the file? or just grabbing the file and moving it?

you should be doing the 1st option

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: MOH audio source conversion

Yes, we tried copy-paste of lavenderskies.wav and it still doesn't work. A different wav file did, so

it appears there is something wrong with the

lavenderskies.wav. We found out that it came from a CCM 3.0 installation CD.

New Member

Re: MOH audio source conversion

Yes, just checked the event viewer and don't see any errors related to the file conversion.

New Member

Re: MOH audio source conversion

We believe it is a wav file from the Cisco CD (lavenderskies.wav, but are trying to find out exactly where the file came from and if it's in the correct format...

New Member

Re: MOH audio source conversion

Try a different wav file to rule out the conversion process.

New Member

Re: MOH audio source conversion

Yes, another file worked without a problem. Following that I tried another copy/paste (as opposed to drag and drop) and the conversion worked! Thanks to everyone for the suggestions.

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