We have a simple IVR/ACD application that places calles into a hold loop waiting for an agent. They receive unicast MoH from our CUCM subscribers (the CTI ports have MoH applied). This has been working fine for years.
Recently, for this one application, MoH doesn't play. The rest of the functionality is working fine, but the caller hears silence while waiting in queue. Here's the strange part: This application has two triggers on it. MoH works fine when you dial one trigger, but not when you call the other.
Both triggers are configured the same: Same Call Control Group, same Device Pool (registered to same sub), same Partition, etc.
So far to troubleshoot:
-Restarted Cisco IP Voice Media Streaming App on all call managers
-Reset all the CTI ports in the Call Control Group
Amine -- No MoH is defined on any of our triggers. MoH is defined on the route points that are a part of the call control group. For example we have two triggers 5555 and 5556. Neither has MoH defined. Then they both use the same call control group (2000 - 2300). Those have MoH defined on the device level (not line). But that was created by CCX when it added them to CUCM, not manually by us. So I believe that's correct.
raymond -- everything is IN SERVICE, but we restarted just to be sure -- no change.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.