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New Member

MOH dont play trough

Hi voice team,

I´m using CUCM 8.6 and a h.323 router (2811), and music on hold not play when it receives or makes a call through pstn, only internal calls works.

Thanks,

Thiago

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

MOH dont play trough

6 REPLIES
New Member

MOH dont play trough

Hi Thiago,

what device pool is assigned to the H.323 gateway? And what MRGL/MRG is associated to that Device Pool?

Can you check if that MRG has one or more MOH Servers associated?

Do you have multiple MoH configurations in your cluster?

New Member

MOH dont play trough

Hi Frank, the device pool is the same that is associate with the phones,  MRGL/MRG its already associated to Device Pool and MRG has one MOH Server associated.

Thanks,

Thiago

New Member

MOH dont play trough

New Member

MOH dont play trough

Yes, everthing is alrigth, but when i check the MTP required on H.323 gw the option hold on phone dont work.

New Member

MOH dont play trough

Hi Frank, its a codec issue, o fixed the G711 on router using the command "voice-class codec 1" and i apply on dial-peer voip that the extension belongs and its works.

Thanks for your help.

New Member

MOH dont play trough

Glad  it worked,

Frank

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