MOH Error in SRST: "type INVALID Media_Payload_G711Ulaw64k"

[ciscoroyzhang]

                Hi there,   configured an MOH in SRST in one branches office rotuer and not working,  "show ephone moh" displays following error:  File  MoHv2012-6-12.wav (not cached) type INVALID Media_Payload_G711Ulaw64k.

same file has been upload to the another router without any error, following is result of show ephone moh:  File MoHv2012-6-12.wav (cached) type WAVE Media_Payload_G711Ulaw64k 160 bytes.

can some advice how can I verify if this file is ok, any software I can use to test it? 

Thanks.

Roy

[acampbell · Accepted solution]

Roy,

Have a look at this link

Iknow it is a bit old but still valid.

http://www.cisco.com/warp/public/788/AVVID/ios-moh-resource.pdf

Look at the config and troubleshooting section

Regards,
Alex.
Please rate useful posts.

[ciscoroyzhang]

Hi Alex,  thanks for the link.   I have removed the call-manager-fallback and reconfigure again.  this time follow the sequence recommand in the above link, it is woking now. so it is not issue with the file.   cheer.  Roy 

[pingaunis]

Hi,

I'm having the same issue. The link included in the resolution does not work for me (Restricted File or Application - Error 403). Do remember or have notes as to what the resolution was? Thank you in advance.

[Jonathan Unger]

We just had a similar issue and were able to fix it by reloading the router. This was on the ISR 44XX platform.

[pingaunis]

Hey Jonathan,

Thanks for the feedback. It's been a while but if memory serves me we ended up having to replace a bad compact flash card. I am pretty sure we tried reloading and it hadn't resolved it. Thanks!

Pete