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MOH for CME 3.0.2

Hi,

I am having an issue with Cisco Callmanger Express music on hold. I have configured the music on hold parameters under telephny service to use the defaul moh file in flash. When I place a call on hold, i do not here any moh. My config is below:

telephony-service

moh music-on-hold.au

Am i missing any config? Has anyone come accross this issue before?

1 REPLY
Hall of Fame Super Red

Re: MOH for CME 3.0.2

Hi Derek,

If this for Internal calls, this is expected behaviour for CME 3.0.2 here are some related notes;

Restrictions for Music on Hold

Cisco Unified CME 3.3 and earlier versions do not support MOH for local Cisco Unified CME phones that are on hold with other Cisco Unified CME phones; these parties hear a periodic repeating tone instead.

Cisco Unified CME 4.0 and later versions support MOH for internal calls only if the multicast moh command is used to enable the flow of packets to the subnet on which the phones are located.

Internal extensions that are connected through an analog voice gateway (Cisco VG 224) or through a WAN (remote extensions) do not hear MOH on internal calls.

Multicast MOH is not supported on a phone if the phone is configured with the mtp command or the paging-dn command with the unicast keyword.

From this excellent CME doc;

Configuring Music on Hold

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00807dab90.html#wp1010333

Hope this helps!

Rob

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