Is it possible to setup music on hold for an incoming calls through PSTN if the ip phone user is busy?
Customers calls our branch through analog lines. Auto attendant is played from an ISM and forwarded to an extn registered in CUCM. If the Ip phone user is busy we need to notify the pstn user as "all customer service representative lines busy serving another customers please hold the line and your call will be attended shortly"
How it is configured to achieve this condition or is there any recommendation to notify the pstn user that the user is busy...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...