Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

MOH from Flash Issue between IOS Versions

Hi Guy’s!

Have a little trouble regarding local multicast MOH for router flash via incoming PSTN calls…..

Basically, there are three sites (small branches) where they have their own BRI’s for incoming calls… When they are putting people on hold, it is resorting to “Tone On Hold” opposed to MOH from the flash etc…

The this is that two of the three sites have this problem and the third site works. The only difference with the sites that don’t work, is a later IOS version (Cisco IOS Software, 2801 Software (C2801-ADVIPSERVICESK9-M), Version 15.1(4)M3, RELEASE SOFTWARE (fc1). The single branch where it does work is IOS version (Cisco IOS Software, 2801 Software (C2801-ADVIPSERVICESK9-M), Version 15.0(1)M5, RELEASE SOFTWARE (fc2).

These seems to be configured the same as far as I can see but has anyone know any issues between the IOS versions?

Any help much appreciated!

Everyone's tags (3)
9 REPLIES
Blue

MOH from Flash Issue between IOS Versions

Hi James,

What digit you have entered in " Music On Hold (MOH) Server Configuration "

Regards

Ronak Patel

Rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

MOH from Flash Issue between IOS Versions

Hi

I've seen on different images different way of writing

for example

!

telephony-service

...

moh music-on-hold.au

moh "music-on-hold.au"

moh "flash:/music-on-hold.au"

...

Rate helpful posts.

New Member

MOH from Flash Issue between IOS Versions

Hi,

We don't have telephony-service enabled (either for the working or non working)....

Cheers!

New Member

MOH from Flash Issue between IOS Versions

Hi Ronak,

Maximum hops set to "10"

Cheers!

Blue

MOH from Flash Issue between IOS Versions

Hi

Any Specific reason to kep it as 10. try to change it to 1 and see issues gets resolves.

Regards

Ronak Patel

Rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

MOH from Flash Issue between IOS Versions

Hi ,

Yeah, changing from 10 to 1 made no difference.

Cheers!

Blue

MOH from Flash Issue between IOS Versions

HI

after changing the setting. Did you restarted Ip voice media services.

Regards

Ronak patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

MOH from Flash Issue between IOS Versions

Hello,

Yes, reset after change but still no good....

Still working on this in the background.

Re: MOH from Flash Issue between IOS Versions

- Please share the config of non working router.

- on cucm share a snapshot of moh server page

- what is the codec between moh and non-working branch

Sent from Cisco Technical Support iPhone App

541
Views
0
Helpful
9
Replies
CreatePlease login to create content