MOH issues when call put on hold from branch location
CM version 4.1.2 sr1
Central Office---Branch location
We have 3 CCM's on central location one Pub and 2 Sub's serving 250 ip phones. WE have Cisco IPCC enterprise sitting on the central site as well.
10 Ip phones sitting in branch location connected via IP WAN cloud.
Ip phone(Branch location)--Calls receptionist(Branch Location)--Call UP IVR at Central Location.(Welcome file plays perfectly fine)..As the call is landed in the Queue as per the Script it should be put on hold. And as the caller put on hold he dont hear any MOH stream. just dead air. We are using MOH Multicasting. This problem is intermittent
However when we call to the ip phone from PSTN directly MOH plays fine.
When we call directly to central site and when call hits IVR and IVR plays the script and puts user on hold again the issue is same. No MOH at all.
Checked on IVR logs and found that when caller put on hold codec change from G729 to G711 and caller doesnt hear MOH.
Any help of where to look at will be appreciated
I am planning to take detailed ccm trace during the off hours.to see what is happening..
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...