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Community Member

MoH issues

Hello,

 

I have the following output, as you can see the Incoming Interface is blank, my H323 binding is configured in the Loopback1. I also have the problem is, the customer has no T1 trunk, his using fxo ports for incoming and outgoing calls, when i call  from out the PSTN and he puts me on hold I don't hear the music, but between internal users they can hear the audio.

 

Thanks

location-2821#show ccm-manager music-on-hold
Current active multicast sessions : 1
 Multicast       RTP port   Packets       Call   Codec    Incoming
 Address         number     in/out        id              Interface
===================================================================
239.1.1.1         16384   162/162          58134 g711ulaw  
3 REPLIES
Hall of Fame Super Silver

Can you please post all

Can you please post all relevant configuration?

Chris

Community Member

call-manager-fallback max

call-manager-fallback
 max-conferences 8 gain -6
 transfer-system full-consult
 ip source-address 192.120.0.80 port 2000
 max-ephones 58
 max-dn 120 dual-line
 transfer-pattern .T
  moh "music-on-hold.au"
 multicast moh 239.1.1.1 port 16384 route 192.120.133.1 192.120.0.80
 time-format 24
 date-format dd-mm-yy

 

192.120.133.1 --h323 binding
192.120.0.80 --f0/0

!#show ccm-manager music-on-hold
Current active multicast sessions : 1
 Multicast       RTP port   Packets       Call   Codec    Incoming
 Address         number     in/out        id              Interface
===================================================================
239.1.1.10        16384   0/0              1531 g711ulaw

 

 

 

 

Thanks.

 

 

Community Member

Verify MoH is bound to an

Verify MoH is bound to an interface... "ccm-manager music-on-hold bind Loopback#"

The MoH file exists on the router?

Verify you have the statement in the call-manager-fallback portion of the config:
"multicast moh 239.1.1.1 port ##### route x.x.x.x x.x.x.x"

 

Also, if you have uploaded, or changed the moh file in anyway before first disabling MoH you will have to restart the router to allow MoH to function properly.

 

 

 

 

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