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Community Member

MoH. Multicast. Don't play continuously

Hi all,

We have a cluster of CUCM 8 and we have configured the MoH in multicast.

In a branch office works fine but in another we have the next issue when a ipphone put a PSTN call on hold the music is heard ok but only one time, it's not play continuously. This is courious because the MoH is configured in multicast. When the music is stoped the party in hold listen silence.

PbxGw-1#sh ccm-manager music-on-hold

Current active multicast sessions : 1

Multicast       RTP port   Packets       Call   Codec    Incoming

Address         number     in/out        id              Interface

===================================================================

239.1.1.1         16384   460/460          69   g711ulaw  BV96

PbxGw-1#

dkAalPbxGw-1#sh ccm-manager music-on-hold

Current active multicast sessions : 1

Multicast       RTP port   Packets       Call   Codec    Incoming

Address         number     in/out        id              Interface

===================================================================

239.1.1.1         16384   569/569          69   g711ulaw  BV96

PbxGw-1#sh ccm-manager music-on-hold   <<< In this point is when the music is stopped.

Current active multicast sessions : 0

PbxGw-1#sh ccm-manager music-on-hold

Current active multicast sessions : 0

Other traces:

PbxGw-1#show call active voice | include RemoteMedia

RemoteMediaIPAddress=239.1.1.1

RemoteMediaPort=16384

PbxGw-1#show call active voice | include RemoteMedia

RemoteMediaIPAddress=239.1.1.1

RemoteMediaPort=16384

PbxGw-1#show call active voice | include RemoteMedia

RemoteMediaIPAddress=10.100.251.141    <<< In this point is when the music is stopped. This @ip is the cucm server

RemoteMediaPort=4000

I have the next configuration in the gateway:

interface Loopback1

   ip address 10.1.1.1 255.255.255.255

ccm-manager music-on-hold bind BV96

telephony-service

  moh flash:holdmusic.wav

  multicast moh 239.1.1.1 port 16384 route <@ip bridge> 10.1.1.1

In MoH Audio Source I have checked "Play continuously" and "Allow Multi-casting"

Regards,

--

Alberto

Everyone's tags (2)
2 REPLIES
Blue

MoH. Multicast. Don't play continuously

Hi,

Let me know full configuration under telephony-service.

You do not have max-ephones and  max-dn command.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

MoH. Multicast. Don't play continuously

Hi Ronak,

First, thank you.

telephony-service

srst mode auto-provision none

srst ephone template 1

srst ephone description Cisco Unified CME SRST Fallback  : Sep 20 2011 10:45:40

srst dn template 2

srst dn line-mode dual-octo

max-ephones 200

max-dn 400 preference 5

ip source-address 10.105.245.10 port 2000

max-redirect 20

no service directed-pickup

system message "FallBack-Mode" (CME-as-SRST)

cnf-file location flash:

cnf-file perphone

time-zone 23

time-format 24

date-format dd-mm-yy

voicemail 899451211

max-conferences 8 gain -6

hunt-group logout HLog

moh flash:holdmusic.wav

multicast moh 239.1.1.1 port 16384 route 10.105.245.10 10.1.1.1

transfer-system full-consult

secondary-dialtone 0

create cnf-files version-stamp 7960 Apr 12 2011 11:41:49

Regards,

--

Alberto

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