I've had users indicate to me that MOH is not playing when they are during assisted/warm transfers, conference call initiation, etc. All users have dual-line DN's
So, Basically, whenever you are putting an active call on "hold" (not actually using the hold button, but another feautre which puts a call on hold) to use your second line channel, it's not playing MOH.
Is this normal behavior? Can it be changed if it is, so that MOH plays in all situations?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...