11-21-2011 05:33 AM - edited 03-16-2019 08:09 AM
Our cliets complained about the MOH music so we deleted it and now they are complaining that it beeps every 10 seconds. Is there a way to have silence when put on hold(I dislike this but its not my call)? Thanks
Solved! Go to Solution.
11-21-2011 05:39 AM
Hi Luke,
This is a pretty common request, I don't know why as I always find it
quite annoying to be on Hold with just silence as you never know if the
person at the other end just cut you off But here we go;
CUCM does not have a native option to disable MOH or select tone on hold as an option. CSCdw68639 is an enhancement defect filed to track a related feature and if you feel strongly that this feature is required for your deploment please contact your account team who can put you in touch with the appropriate Product Manager.
That said there are several options available to get the desired behaivor.
From;
https://supportforums.cisco.com/docs/DOC-13450
Cheers!
Rob
11-21-2011 05:39 AM
Hi Luke,
This is a pretty common request, I don't know why as I always find it
quite annoying to be on Hold with just silence as you never know if the
person at the other end just cut you off But here we go;
CUCM does not have a native option to disable MOH or select tone on hold as an option. CSCdw68639 is an enhancement defect filed to track a related feature and if you feel strongly that this feature is required for your deploment please contact your account team who can put you in touch with the appropriate Product Manager.
That said there are several options available to get the desired behaivor.
From;
https://supportforums.cisco.com/docs/DOC-13450
Cheers!
Rob
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