Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

MOH operation Hunt Pilot Que Question

CUCM 9.1

currently running 4 call manager servers

All 4 servers are in the MRGL

Call manager 2 is first in the list of selected media resources

Selected Music file to play for hunt pilot que.

What I found is that when I went to test my Hunt Pilot Que the music did not play.

file was not found in call manager 2

why did the system not look at the next server for the file and play it from there?

I loaded the file on to server #2 and it worked fine. I assumed that since we have all 4 servers in the MRGL that if one failed(could not find the file) then it would move to the next.

Am I missing something or is that how it works?

Thanks

Kevin

1 REPLY
Cisco Employee

MOH operation Hunt Pilot Que Question

That's not how it works, the order doesn't even really matter as the system tries to load balance the load between all available resources in the MRG, and it won't failover to the another MOH, unless it's out of resources (streams), not finding the file is not a reason to try another server.

That's why you need to upload the files to ALL servers.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
87
Views
0
Helpful
1
Replies
CreatePlease to create content