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New Member

MOH or message for reception phone

Hi all,

We have several lines configured at the IP phones at our reception and we are now wondering if there is an easy/ basic solution for this:

When the receptionist is in a call and she/he receives another incoming call which the receptionist is unable to answer straight away, is it possible that the calling party hears a message (like, you are the next one in the queue) or some MOH for example?

There is a solution with IPCC and creating a queue nd there is also the "ARC enterprise" solution, but I was just wondering if there is a more simple solution.

1 REPLY
New Member

Re: MOH or message for reception phone

Hi Kris!

With Cisco Unity Express you can configure AutoAttendant applications to solve your issue.

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