MOH Upload problem

[Vladimir Lazovic]

Hi all,

I have problem uploading audio files for MoH. When I click Upload button, popup page hangs with blank page and stays that way.

Tried to reset MoH servers, streaming services... Nothing changes.

Has anyone encountered ths behavior?

Any help/hint/trick is appreciated.

Thank you

Vlad

[koebigadmin]

Hi,

got the same problem with CUCM 8.6. We did an upgrade and evry thing works. Our System Version is System version: 8.6.1.21002-1 mybe you got an older one

[Vladimir Lazovic]

Hi Eike

Thank you for your input.

I have 8.5 version.

What is interesting is that on Pub server works like a charm, on the Sub is blank page.

[Jose Luis Guizar Santaella]

Hi, Can you tell me how you got the update? I have the same problem with 8.6 version.

[Rob Huffman]

Hi Vlad,

I'm guessing it's related to these bugs;

Duplicate bug CSCtr18126 is superceded by CSCtr11072 The details are shown below.

CSCtr11072 - MOH Audio File may be slow or fail to upload

Description

Symptom:
MOH file upload fail, upload window does not update.
Conditions:
- CUCM 8.6.1.10000-43
- CUCM 8.6.1.20000-1
Workaround:
Additional Information
To recreate issue:
1) Open the MOH Audio file Management Select Upload file --  the upload file
window will pop up.
2) Select a file to upload.  The window get stuck, the file is not upload

Details

1st Found-in:                          (2)

8.6(1.10000.43), 8.6(1.20000.1)

More

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Status:

Fixed

Last Modified:

Jan 19,2012

Known Affected Versions:

More

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Fixed-in:                          (4)

8.6(2.10000.30), 8.6(1.98000.98), 8.6(1.98000.43)

8.6(1.21002.1)

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Less

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (81)

Related Bugs

CSCtr18126 : UI slow to refresh when uploading & deleting MOH files

Symptom:When uploading MOH file the upload dialog window is not refreshed timely. Also when deleting an existing MOH file the "Music On Hold Audio File Management" does not update timely .The times below were obtained with a a 63M audio file:Upload:8.6.1 = 3 min 10 sec8.5.1 = 1 min 18 secDelete:8.6.1 = 1 min 40 sec8.5.1= 3 secConditions:Managing Music on Hold (MoH) files on versions:8.6(1.10000-43)8.6(1.20000-1)Workaround:Updates eventually succeed or fail. Retry with patience or upgrade to a version with the fix.

Cheers!

Rob

[Vladimir Lazovic]

Hi Rob,

Thanks for info, checked it, but I don't even get a browse button to choose file.

Cheers

V

[yahsiel2004]

Have you reset your internet browser or tried using a different internet browser?

Regards,

Yosh

[Vladimir Lazovic]

Sure Yosh,

IE 8 and 9, Firefox

Reset, clear history, cookies...

[yahsiel2004]

Have you tried accessing the page from a different computer?

Regards,

Yosh

[Vladimir Lazovic]

From 2 desktops, one server and 2 laptops

Regards

Vlad

[yahsiel2004]

If all else fails you can try performing a reboot of the server during a maintenance window. I'll try to keep researching the issue and let you know if I find something.

Regards,

Yosh

[Vladimir Lazovic]

I am restarting it tonight, actually.

Thank you Yosh. I'll update status, after restart.

Cheers

Vlad

[Jose Luis Guizar Santaella]

I am going to update to version 8.6.2a, is there a procedure to upgrade remotely?

[Leonardo Santana]

Yes take a look on this guide:

Upgrading Software or Installing Locales from a Remote Source

Regards

[Vladimir Lazovic]

Problem solved.

Actual problem was file system, had some bad blocks, common partition was read-only, done some recovery...

Audio file is uploaded.

Thank you everyone

Cheers

Vlad