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New Member

MOH Upload problem

Hi all,

I have problem uploading audio files for MoH. When I click Upload button, popup page hangs with blank page and stays that way.

Tried to reset MoH servers, streaming services... Nothing changes.

Has anyone encountered ths behavior?

Any help/hint/trick is appreciated.

Thank you

Vlad

19 REPLIES
New Member

MOH Upload problem

Hi,

got the same problem with CUCM 8.6. We did an upgrade and evry thing works. Our System Version is System version: 8.6.1.21002-1 mybe you got an older one

New Member

MOH Upload problem

Hi Eike

Thank you for your input.

I have 8.5 version.

What is interesting is that on Pub server works like a charm, on the Sub is blank page.

MOH Upload problem

Hi, Can you tell me how you got the update? I have the same problem with 8.6 version.

Hall of Fame Super Red

MOH Upload problem

Hi Vlad,

I'm guessing it's related to these bugs;

Duplicate bug CSCtr18126 is superceded by CSCtr11072 The details are shown below.

CSCtr11072 - MOH Audio File may be slow or fail to upload

Description

Symptom:
MOH file upload fail, upload window does not update.
Conditions:
- CUCM 8.6.1.10000-43
- CUCM 8.6.1.20000-1
Workaround:
Additional Information
To recreate issue:
1) Open the MOH Audio file Management Select Upload file --  the upload file
window will pop up.
2) Select a file to upload.  The window get stuck, the file is not upload

Details

1st Found-in:                          (2)

8.6(1.10000.43), 8.6(1.20000.1)

Status:

Fixed

Last Modified:

Jan 19,2012

Fixed-in:                          (4)

8.6(2.10000.30), 8.6(1.98000.98), 8.6(1.98000.43)

8.6(1.21002.1)

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (81)

Related Bugs

CSCtr18126 : UI slow to refresh when uploading & deleting MOH files
Symptom:

When uploading MOH file the upload dialog window is not refreshed timely. Also when deleting an existing MOH file the "Music On Hold Audio File Management" does not update timely .

The times below were obtained with a a 63M audio file:

Upload:

8.6.1 = 3 min 10 sec

8.5.1 = 1 min 18 sec

Delete:

8.6.1 = 1 min 40 sec

8.5.1= 3 sec

Conditions:

Managing Music on Hold (MoH) files on versions:

8.6(1.10000-43)

8.6(1.20000-1)

Workaround:

Updates eventually succeed or fail. Retry with patience or upgrade to a version with the fix.

Cheers!

Rob

New Member

MOH Upload problem

Hi Rob,

Thanks for info, checked it, but I don't even get a browse button to choose file.

Cheers

V

MOH Upload problem

Have you reset your internet browser or tried using a different internet browser?

Regards,

Yosh

HTH Regards, Yosh
New Member

MOH Upload problem

Sure Yosh,

IE 8 and 9, Firefox

Reset, clear history, cookies...

MOH Upload problem

Have you tried accessing the page from a different computer?

Regards,

Yosh

HTH Regards, Yosh
New Member

MOH Upload problem

From 2 desktops, one server and 2 laptops

Regards

Vlad

MOH Upload problem

If all else fails you can try performing a reboot of the server during a maintenance window. I'll try to keep researching the issue and let you know if I find something.

Regards,

Yosh

HTH Regards, Yosh
New Member

MOH Upload problem

I am restarting it tonight, actually.

Thank you Yosh. I'll update status, after restart.

Cheers

Vlad

MOH Upload problem

I am going to update to version 8.6.2a, is there a procedure to upgrade remotely?

Re: MOH Upload problem

New Member

Re: MOH Upload problem

Problem solved.

Actual problem was file system, had some bad blocks, common partition was read-only, done some recovery...

Audio file is uploaded.

Thank you everyone

Cheers

Vlad

MOH Upload problem

Hi Vlad

     I got the same problem with CUCM 8.5.1. Can you explain in more detail? how to solve the problem.

     Thank you.

Regards

Nuttawit W.

New Member

MOH Upload problem

No problem Nuttawit,

I had a situation where Pub CUCM was uploading flawlessly, but Sub Cucm was acting like explained earlier.

Actually, when I click Upload button, all I ever received was blank page, didn't even had a chance to see Browse button.

I decided to restart Sub server, and when I logged in to CLI, it showed that Common partition was read only, and I should check logs...use disaster recovery disk...

After restart it didn't managed to boot, because it reported some bad blocks, after I used recovery disk, it repaired bad blocks. Procedure is http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b1f305.shtml#topic2

I restarted it again, and everything was back online, and I managed to upload audio file.

HTH

Cheers

Vlad

MOH Upload problem

Thank you Vlad.

Today i disable lan connection CUCM sub and upload file to CUCM pub.

It's work but when i enable lan connection CUCM sub. MOH can not play.

I guest i got CUCM database synchronization problem.

Do you have idea for this matter?

Regards

Nuttawit W.

Re: MOH Upload problem

Hello Nuttawit generate a database report on Cisco Unified Reporting the  database status must be good if not you can look on this troubleshooting  guide to see the reasons of your problem

https://supportforums.cisco.com/docs/DOC-13672

Regards.

MOH Upload problem

Thank you very much, I upgraded and now it's working fine. At the moment of upgrading I had a problem with the DB replication but once solved this, everthing seems to be OK, I uploaded the MOH file. Thank u so much !!!

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